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Customer satisfaction measures have become much more important to healthcare organizations in recent years. Why are these measures important? How do organizations determine their performance relative to competitors?

Customer satisfaction measures have become much more important to healthcare organizations in recent years. Why are these measures important? How do organizations determine their performance relative to competitors?

Customer satisfaction measures have become much more important to healthcare organizations in recent years. Why are these measures important? How do organizations determine their performance relative to competitors?

Customer satisfaction measures have become much more important to healthcare organizations in recent years. Why are these measures important? How do organizations determine their performance relative to competitors?