Explain why the increase in the manager’s use of group behavior-based feedback is important.
Week 2 Assignment
Case Study: Organizational Behavior Management
Read the case study, Improving Responses to Medical Errors with Organizational Behavior Management, in Chapter 4 of your course text. In a three-to five-page double-spaced paper (excluding title and reference pages) address the following:
Explain why the increase in the manager’s use of group behavior-based feedback is important.
Propose intervention strategies the group leader can use to enhance the group effectiveness.
Justify your proposed strategies with scholarly and/or peer-reviewed sources.
Explain the motivational theory applicable to sustain the four results listed in the case study.
Including an introduction and conclusion paragraph, your paper must be three to five double-spaced pages (excluding title and reference pages) and formatted according to APA style as outlined in the Writing Center. Including the textbook, utilize a minimum of three (one of which is the case study article used for review) scholarly and/or peer-reviewed sources that were published within the last five years. Document all references in APA style as outlined in the Writing Center APA Checklist.
Course Text
Frates, J. (2014). Health care management: Theory in action. San Diego, CA: Bridgepoint Education, Inc.
Case Study: Improving Responses to Medical Errors with Organizational Behavior Management
A 146-bed general acute care community hospital in southwest Virginia conducted an assessment of patient safety needs and the various organizational behavioral management techniques used by hospital managers in response to the nine most frequently reported patient safety events. The most frequently reported category of patient safety events (errors) was procedure/treatment variance, and the least effective management responses were to witnessed falls. The organizational behavioral management intervention therefore selected managers’ follow-up responses to procedure/treatment variance and witnessed falls as targets.
Managers first received the results of the needs assessment, then were instructed to (a) respond to the two targeted event types with corrective-action communication combined with individual and group behavior-based feedback and (b) use positive recognition to support behavior that prevented harm, including reporting events. For the 3-month intervention period, researchers Cunningham and Geller (2011) reviewed 361 patient safety event follow-up descriptions, with a total of 527 interventions that achieved the following results:
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