Facilitating Change in Health and Social Care/ Understanding the Need for Change in Health and Social Care.
As a new graduate in Health and Social Care you must understand the factors for change in health and social care services and the practices for evaluating and facilitating change.
Order Description
Facilitating Change in Health and Social Care
Understanding the Need for Change in Health and Social Care
Introduction and background notes (vocational context)
As a new graduate in Health and Social Care you must understand the factors for change in health and social care services and the practices for evaluating and facilitating change. To do so you will be able to understand the factors that drive changes in health and social care services; you must also be able to evaluate recent changes in health and social care services and finally you must understand the principles of change management.
What you must do
Task 1: LO1 Understand the factors that drive change in health and social care services
Scenario
After the annual mid-year external inspection report from Care Quality Commission (CQC) and following a whistle-blower’s complaint letter, the CEO of a major hospital in East London, Tower Hamlets, has become concerned about the poor performance of both the maternity wards and the A & E departments The CEO has immediately called for an emergency meeting with the managers from both the maternity ward and A & E. The CEO has demanded that the action points addressed in both the CQC inspection report and the whistle blowers letter be changed immediately for the better. Both managers want to get a good rating for their respective departments which will boost the Hospital rating. Therefore they will have to introduce a series of mandatory and immediate changes throughout each of their respective department.
Using the case study above, demonstrate that you understand the factors that drive change in Health and Social Care Services.
1. explain the key factors(PESTEL) that drive change in health and social care services as applied to the case scenario.
2. assess the challenges that key factors of change bring to health and social care services.
Task 2: LO2 Be able to evaluate recent changes in health and social care services
Scenario
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