For this Assignment, you will research the differences between
clinical quality and customer service quality, specifically in long-term care.
Using the Medicare Nursing Home Compare website, research one
nursing home that has a reported customer complaint.
Provide a general overview of the nursing home (e.g., name,
location, bed size, ownership, etc.)
Discuss the overall quality of customer service offered at the
nursing home (as evident by customer complaint inspection results)
Discuss the overall quality of clinical care offered at the
nursing home (as evident by recent survey inspection results)
Discuss appropriate techniques that you would use to improve
quality of customer service offered at the nursing home
Discuss appropriate techniques that you would use to improve
quality of clinical care in the nursing home.
Be sure to include details about the complaints that you found.
Report your findings by using one (1) of the methods below:
3 page paper excluding front and back matter
(APA standards apply).
Although the use of APA formatting is not required for this
Assignment, proper grammar, spelling, and an APA formatted reference list of
sources are expected.
*You can select any nursing home drafted on
the Medicare Hospital Compare website. To narrow your selection, consider
researching nursing homes in your community, previous places of residence,
employers, competitors, or even a nursing home you would like to network with
someday.
References:
.medicare.gov/nursinghomecompare/search.html”>http://www.medicare.gov/nursinghomecompare/search.html
.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf”>https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf
.cdc.gov/nchs/nnhs.htm”>http://www.cdc.gov/nchs/nnhs.htm.cdc.gov/nchs/nnhs.htm”>.cdc.gov/nchs/nnhs.htm”>.cdc.gov/nchs/nnhs.htm”>part 2.cdc.gov/nchs/nnhs.htm”>HA565-1: Plan reimbursement compliance
strategies.
Instructions
Discuss how individuals, professionals, and
organizations use health information. How can health information improve the
provision of quality? Finally, after conducting research, discuss the possible
future of information technology in healthcare.
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