Read the Case Study "Hard Rock’s Human Resource Strategy" and view the accompanying video.
B. Answer the following questions:
What has Hard Rock done to lower employee turnover to half the industry average?
How does Hard Rock’s human resource department support the company’s overall strategy?
C. Describe a recent experience you have had as a client in which the employee serving you demonstrated unique professionalism. To what degree this pleasant experience is driven by employee loyalty and care for her/his employer?
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