THE DISCUSSION WAS:
Healthcare regulations require that when an individual does not speak English, their medical information about treatment must be provided in their preferred language. Regulations specifically state that neither the family nor staff can act as an interpreter unless they are certified to do so. For example, the physician must explain an impending surgery in the patient’s language so the patient can fully comprehend the treatment plan.
Another example is when a nurse discharges a patient with a complex wound, care instructions must be given in that patient’s preferred language.
The risk manager has determined that both physicians and staff are not utilizing the new online interpretation system purchased by the hospital, which is readily available in every room. The risk manager’s goal is to explain why using the interpretation system is important for patient safety and prevention of malpractice.
Develop an initial post from the perspective of the risk manager that explains the risk of not providing medical information in an individual’s preferred language and the guidelines for providing this health information communication.
BUT NOW WE ARE DOING:
In your responses to your peers, consider whether you agree with the guidelines they consider to be most important. Explain why or why not. Remember to use the most recent APA guidelines for your citations and references.
FOR THE DISCUSSION I WILL PUT WHAT I SAID IN THE FILES
Demonstrate more depth and thought than saying things like I agree or You are wrong.
NOW THIS IS WHAT THE PEER SAID:
Discussion Post
The risk manager in the health sector should prioritize patient education using their language. The use of certified interpreters to care for non-English speaking patients is mandatory and necessary to guarantee patient safety and quality health services. As Venkatesan et al. (2022) noted, language barriers in health care are detrimental because they may lead to misdiagnosis, incorrect medication administration, and patient dissatisfaction. This demonstrates the need for the hospital’s new online interpretation system that addresses deficiencies in addiction.
The significant threat that the failure to implement this interpretation system poses, both in patient safety and legally, is as follows: Medical procedures that involve effective communication in the doctor’s language, especially under a knife, may be necessary for the patient to know similarly if nurses discharge patients in complicated situations such as wound care without clear instructions and language that can be understood. In such a situation, the probability of poor health management significantly increases, which may result in readmission or complications. In addition, the penalties for violating these laws are punitive. According to the findings gathered from Guttman et al. (2021), nurses can be sued for malpractice if they do not follow these rules. Effective communication is a vital component of patient-centered care that emphasizes the role played by a patient. Moreover, it is not only about the legality but also about adhering to healthcare ethics. Through our commitment to effective communication, we respect patient dignity, autonomy, and superior standards of care.
Conclusively, the new online interpretation system is not only a product but an essential component of our patient safety and quality care mandate. Normalize and mandate use as part of our standard operational practices. This will help us meet healthcare compliance and create a more welcoming and efficient environment for our diverse patient community. Additionally, I would like to talk about the most important guidelines for improving patient-provider communication. Our contribution is critical in creating an atmosphere where patients’ rights, safety, and satisfaction are paramount.
References
Guttman, O. T., Lazzara, E. H., Keebler, J. R., Webster, K. L., Gisick, L. M., & Baker, A. L. (2021). Dissecting communication barriers in healthcare: A path to enhancing communication resiliency, reliability, and patient safety. Journal of Patient Safety, 17(8), e1465–e1471.
Venkatesan, T., Naqvi, D., & Patel, B. (2022). Deconstructing language barriers in healthcare: Where are we going wrong? Postgraduate Medical Journal, 98(1157), 157–158.
RESOURCES THAT MAY OR MAY NOT HELP:
Textbook: Medical Law and Ethics, Chapters 5 and 6
Chapter 5 guiding questions:
1. What rights does a physician have when practicing medicine and accepting a patient?
2. What is the patient’s bill of rights?
3. What are implied consent and informed consent?
Chapter 6 guiding questions:
1. What are the four Ds of negligence?
2. What does liability refer to?
3. What are ways to prevent malpractice?
https://ezproxy.snhu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=158802857&site=eds-live&scope=site
Read this Shapiro Library article to learn about how the law impacts physician–patient relationships and binds physicians with long-standing and more recently added legal duties.
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Read this Shapiro Library article on the U.S. malpractice system and its effects on medical decision making.
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Read this Shapiro Library article to understand mechanisms of healthcare fraud and abuse.
Providing Language Services to Diverse Populations: Lessons from the Field
Click on the resource location link to access the article. This resource discusses the complexity of the healthcare regulation related to providing language services in a patient’s language of choice.
https://www.acponline.org/practice-resources/regulatory-resources/regulatory-compliance/overview-and-compliance-resources-for-anti-kickback-regulations-and-stark-law
Review this web resource to understand how anti-kickback regulations impact healthcare practices.
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