Read the Case Study "Maintenance Drive Profits at Frito-Lay" (page 664) and view the accompanying video.
B. Answer the following questions:
What might be done to help take Frito-Lay to the next level of outstanding maintenance? Consider factors such as advanced software.
What are the advantages and disadvantages of assigning more responsibility for machine maintenance to the operators?
What are the pros and cons of hiring multi-craft maintenance personnel?
C. Describe a recent experience in which you as a customer have been impacted by equipment failure. What is your message to the maintenance manager of such organization?
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