In managing nursing services as a CNO, COO, or CEO, how would you measure the performance of your nursing department toward meeting this purpose?
CLINICAL SUPPORT SERVICES ARE DIVERSE IN ANY MODERN HEALTHCARE FACILITY, BUT THEY ALL SHARE SOME COMMON ELEMENTS FROM A MANAGEMENT PERSPECTIVE. SELECT ANY ONE OF THE CSS DEPARTMENTS OF INTEREST TO YOURSELF, AND PROVIDE EXAMPLES OF PERFORMANCE MEASURES
Question 1
Clinical support services are diverse in any modern healthcare facility, but they all share some common elements from a management perspective. Select any one of the CSS departments of interest to yourself, and provide examples of performance measures that you would use in managing the service. Be sure to address all seven dimensions of performance for your department.
Question 2
The stated purpose of the nursing profession is to “deliver excellent care to each patient through the management of resources and to maintain a professional work environment to ensure competence and satisfaction.” In managing nursing services as a CNO, COO, or CEO, how would you measure the performance of your nursing department toward meeting this purpose? List specific dimensions and provide specific examples for the type of healthcare facility that you would like to manage (hospital, clinic, long-term care, home care, or other).
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