How might you as the chief administrator try to organize decision processes to create the best opportunity for a good outcome six months from now?
MANAGEMENT A NEW MANAGER AT USA HOSPITAL SUPPLY
Read the Case Study �A New Manager at USA Hospital Supply� on page 35 of the text. Answer these questions:
1. How will Charlie�s approach to quality and service affect his company�s performance?
2. Which of the basic functions of management has Charlie considered? How well is he preparing to carry out those functions?
3. Which management skills does Charlie have? In what areas do you think that he has the greatest need to develop skills?
Q2-20%.
The Cohen, March, and Olsen article “A Garbage Can Model of Organization Choice” (Week 2 Supplemental Readings) begins “Consider organized anarchies”.
Assume you are the chief administrative officer of a medium sized private hospital. You have just received advanced word on a forthcoming report from the accrediting agency team who did an inspection visit last month. The report will be critical of the hospital and recommend probationary status prior to a return visit in six months. They cited several areas of operational deficiency.
As with any hospital your institution has technical subunits (i.e nursing staff), administrative subunits (accounting, security, etc), and there are outside professionals who are an important part of the organization, but not direct employees (i.e. physicians).
You know that in the next few weeks a whole series of decisions will need to be made relative to the report and the future of the hospital. Based on the Cohen, et al article in addition to the piece by Simon, discussion questions, and text readings:
1. Describe what you think is the most likely decision dynamics and directions that you will encounter in the hospital in the coming weeks.
2. How might you as the chief administrator try to organize decision processes to create the best opportunity for a good outcome six months from now?
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