Nursing plays a prominent role in patient satisfaction surveys because_______.
(a) Nurses are more crucial than physician from the patient perspective
(b) Nurses are in constant contact with patients
(c) Nurses are often female
(d) Nurses are abundant in the profession of health care
Question 2
The surgeon who performs the open heart surgery is ________.
(a) A radiologist
(b) A cardiovascular physician
(c) Orthopedist
(d) An anesthesiologist
(e) A family physician
Question 3
The retirement of aging _____ will reshape the healthcare job market over the next decade.
(a) Family boomers
(b) Girl boomers
(c) Bo0y boomers
(d) Baby boomers
(e) All of the above
Question 4
Due to the healthcare industry’s unique characteristics, it is important of healthcare leaders to understand and appreciate the differences each _____ brings to the workforce and harness the benefits of those differences.
(a) System
(b) Law
(c) Generation
(d) Patient
(e) Consumer
Question 5
When healthcare personnel do not collaborate well, severe injury or unexpected patient death may by caused by _______.
(a) Lack of communication
(b) Reusing syringes
(c) Contamination of medication
(d) Pharmaceutical patents
Question 6
The U.S. healthcare market is considered “ Imperfect’ because________.
(a) There are a significant amount of medical errors
(b) Prices are determined by health plans rather than market forces
(c) Universal healthcare is unavailable
(d) Qualified doctors are lacking
Question 7
Which of the following is required for a physician to practice medicine?
(a) Licensure
(b) Certification
(c) Credentialing
(d) Training
(e) None of the above
Question 8
The healthcare professionals work in a dynamic and rapidly changing environment. Changes are driven by_________.
(a) New technologies
(b) Financial pressure
(c) Regulation and a complex institutional environment
(d) Internal politics
(e) A,B, and C only
Question 9
Clinical pathologists specialize in _______.
(a) Diagnosing disease by studying changes, tissues, and cells
(b) Studying disease and disorders of the mind
(c) Studying disease and disorders of the stomach and intestine
(d) Studying acute illness or injury
(e) None of the above
Question 10
Which one of the following is not a negotiation model?
(a) Stress-relief Model
(b) Distributive Model
(c) Integrative Model
(d) Interactive Model
Question 11
______ is the identification of a project’s key stakeholders, and assessment of their interests in the strategic planning, and the ways in which these people may affect a project.
(a) Stakeholders value
(b) SWOT analysis
(c) Gap analysis
(d) Equity analysis
(e) Stakeholder analysis
Question 12
The _____ direct employees in a step-by-step fashion in how to achieve the objectives within the scope of the policies.
(a) Procedures
(b) Action plans
(c) Operational plans
(d) Values statement
(e) All of the above
Question 13
In contrast to long-term planning (which begins with the current status and lays down a path to meet estimated future needs), ___________ begins with desired endstate and works backward to the current status.
(a) Lean management
(b) Strategic planning
(c) Six sigma
(d) Balance score card
(e) All of the above
Question 14
Understanding how culture is formed and knowing how and when to take it on are essential foundations to successful strategy_________.
(a) Execution
(b) Formulation
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