Patient experiences of caring and person-centredness are associated with perceived nursing care qualityThere is significant discussion in the nursing and wider
healthcare literature focusing on defining quality nursing
and other health care and examining ways quality in care
can be delivered. Quality in hospital settings is affected not
only by the quality of technical care received but also by
the quality of the interpersonal relationships (both patient-
to-staff and staff-to-staff) and the quality of the practice
environment (Safran et al. 2006, Hussey & Seccombe
2009, McCormack et al. 2011, Doyle et al. 2013).
Introduction
There is significant discussion in the nursing and wider
healthcare literature focusing on defining quality nursing
and other health care and examining ways quality in care
can be delivered. Quality in hospital settings is affected not
only by the quality of technical care received but also by
the quality of the interpersonal relationships (both patient-
to-staff and staff-to-staff) and the quality of the practice
environment (Safran et al. 2006, Hussey & Seccombe
2009, McCormack et al. 2011, Doyle et al. 2013). Evi-
dence directly links positive patient experiences with
improved patient safety, clinical effectiveness and better
health outcomes (Sequist et al. 2008, Meterko et al. 2010,
Fenton et al. 2012). Charmel and Frampton (2008) also
describe links between positive patient experiences to
reduced healthcare costs and improved employee satisfac-
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