Policy for Managing and Supporting Staff Following a Medication Error.CONTRIBUTION LIST Key individuals involved in developing the document Name Designation Lesley Way Patient Safety Manager Deborah Narburgh Matron with responsibility for Medicines
Support to Staff Following a Medication Error Page 1 of 10
Policy for Managing and Supporting Staff Following a
Medication Error
To be read in conjunction with Incident Reporting Policy
Incident Investigation policy Supporting Staff Policy
Complaints Policy Policy on Public Interest Disclosure (Whistleblowing)
Disciplinary Policy Education and Training Policy
Consent to Investigation and Treatment Policy Capability Policy
Stress Policy Medicine Policy
Nursing and Midwifery Guidelines
Version: Final
Ratified by: Quality and Safety Committee
Date ratified: November 2009
Name of originator/author:
Lesley Way
Name of responsible committee: Quality and Safety Committee
Date issued for publication: March 2010
Review date: March 2012
Expiry date: November 2012
Target audience: All Staff including agency and temporary staff
Support to Staff Following a Medication Error Page 2 of 10
CONTRIBUTION LIST Key individuals involved in developing the document Name Designation Lesley Way Patient Safety Manager Deborah Narburgh Matron with responsibility for Medicines
Management Sue Lunec Head of Pharmacy (Provider Services) Vicky Preece Associate Director of Nursing and Therapies
Circulated to the following individuals for consultation Name Designation Sandra Rote Director of Clinical Development and Lead
Executive Nurse Teresa French Director of Provider Services Richard Stringfellow Head of Corporate Development Sumit Bhaduri Medical Director Finbarr Costigan Medical Director Jane Pugh Deputy Director of Provider Services Tracy Baker Health, Safety and LSMS Manager Karen Hunter Quality and Safety Assurance Manager Jane Freeguard Head of Pharmacy Della Lewis Clinical Governance Team Manager Renata Bozikovova Clinical Governance Co-ordinator Lisa Levy Associate Director of Provider Services Sue Warner Associate Director of Provider Services Marie Mccurry Associate Director of Provider Services Ruth Ward Clinical Manager Janet Austin Clinical Manager Deborah Narburgh Matron GP Unit Kidderminster Maria Wilday Matron Princess of Wales Community Hospita Virginia Snape Matron Tenbury Community Hospital Linda Ingles Matron Malvern Community Hospital Karen Young Matron Pershore Community Hospital Sue Lahiff Matron Evesham Community Hospital Chris Nash Director of Human Resources Helen Carmichael Deputy Director of Human Resources JNCC
Support to Staff Following a Medication Error Page 3 of 10
1. INTRODUCTION The PCT’s Provider Services Directorate (The PCT) recognises the importance of supporting staff when they have been involved in a medication error which can present great stress and concern for practitioners and where there is a direct impact on the patient. The PCT acknowledges the need to ensure staff are provided with timely, appropriate support following a medication error. The following procedure aims to;
• outline the support available, should staff require it • sets out the responsibilities of staff who are involved in a medication
error • sets out the responsibility of managers in dealing with medication
errors.
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