Quality measures are tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care. These goals include: effective, safe, efficient, patient-centered, equitable, and timely care.” (CMS.gov, para 2, 2017).\
Many incentive models are used throughout different organizations. One model includes giving a percentage of profits to the provider after cost and benefits is paid from revenues (Rhodes et al., 2015). However, in areas where income is minimal (low-income or poverty stricken areas) this type of method would not be an enticing motivator.
What is the difference between quality measures and performance indicators?
A performance indicator is set technical specifications that define how to calculate a rate indicative of the quality of the performance (CMS.gov, 2017).
What performance measures are used for NP productivity?
The performance measure used by Rhodes, Bechtle, & McNett included the method of evaluating APNs performance through self, peer, supervisor, and ancillary staff evaluation as well as patient satisfaction data (Rhodes et al., 2015). APNs were notified of the plan through email and also emailed the surveys to complete. The results of these incentive measures increased job satisfaction by 1.6% despite the many changes the organization underwent (Rhodes et al., 2015).
Why are incentive plans used in clinical organizations?
These incentive plans are motivators for employees to increase their work performance through increased patient satisfaction, providing quality care, and broadening capabilities. The incentive plans often include increase in pay, bonuses, or other types of rewards. Incentive plans are ways for employers to evaluate employee performance and recognize good workmanship. Furthermore, “Incorporation of incentive plans can increase quality, patient satisfaction, and provider job satisfaction (Rhodes, Bechtle, & McNett, page 126, 2015)”.
Overall, the use of incentives can be a positive motivator for increasing APNs success by creating an environment of positive competition in the workplace by providing better service and quality care. So long as the models best fit the organization and area, they can work effectively. Routine evaluation is necessary to maintain such business models as health care and needs are forever changing.
References:
CMS.gov. (2017). Quality Measures. Centers for Medicare & Medicaid Servcies. Retrieved from: www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityMeasures/index.html?redirect=/qualitymeasures
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