Review the range of groups and individuals whose communication needs must be addressed in own job role
Use and Develop Systems that Promote Communication (SHC 51) 1 – Be able to address the range of communication requirements in own role 1.1 – Review the range of groups and individuals whose communication needs must be addressed in own job role: Within my role as Team Leader, I communicate with a variety of people for various different ways. This would involve speaking to residents families and social workers (this could be in the form of a face to face service review which could also include the resident). Additionally, I converse with other healthcare professionals such as a GP. This could be done over the phone to arrange a visit to a resident or to speak regarding medication. Additionally, contacting District nurses for resident intervention is normally done by faxing requests to them. These are generally the appropriate forms of communication for these healthcare professionals. These requests or instructions are then recorded in a care-plan for an individual. In some cases written down and locked away, in other cases they would be password protected on a secure computer system. Dealing on a daily basis instructing colleagues with their daily duties are also part of my role, as is reporting concerns/giving updates to senior manager. Colleagues would be given written information and concerns from a previous shift, arming them with the information they needed to be effective care givers for the day. In this case, paperwork would immediately be locked away, as would resident care-plans. Information regarding residents may be securely emailed to a regional manager, such as weekly or monthly reports. Primarily, it is the residents themselves that I communicate with the most.1.2 – Explain how to support effective communication within own job role: Within my role, I feel that it is essential to maintain good relationships with staff, peers and healthcare professionals and this is assisted by good communication. As previously explained, working with a range of multidisciplinary organisations (social services, GPs, hospitals etc.) and residents families means that on a daily basis, information is relayed and shared in order to promote the best service for the individual. This is also true in dealing with managers, who need to know specific information in order to effectively run the core care principals of the organisation. Effective communication becomes commonplace and a core principal needed for continuity of care. 1.3 Analyse the barriers and challenges to communication within own job role As I work within Dementia units, verbal communication is not always the effective way. Some individuals have had a stroke and are unable to speak. Some have high needs Dementia and do not recognise simple verbal instructions. In this case, perhaps the person can write their needs or respond to written instructions or indeed using pictorial imaging as a form of communication. Others cannot speak or appear to communicate by reading their facial expressions (generally with carers that know the resident well, or by family intervention). 1.4 – Implement a strategy to overcome communication barriers When dealing with people in the care environment, there may be barriers when communicating. This could be differences of opinions, language barriers or the understanding of the person you are trying to communicate with. A strategy to overcome barriers could include the use of simple, jargon-free language. Additionally, reducing noise levels when communicating with people would also be of benefit. To show the individual that you are actually listening and processing what they are trying to say and not over-complicating the person with too much information. Also, the emotional state of people is a big factor when communicating. Little is gained when people are engaged in a highly emotional state. Being flexible with targets set, if at all possible and offering constructive feedback to a carer who perhaps might be having an annual…; Use and Develop Systems that Promote Communication (SHC 51) 1 – Be able to address the range of communication requirements in own role 1.1 – Review the range of groups and individuals whose communication needs must be addressed in own job role: Within my role as Team Leader, I communicate with a variety of people for various different ways. This would involve speaking to residents families and social workers (this could be in the form of a face to face service review which could also include the resident). Additionally, I converse with other healthcare professionals such as a GP. This could be done over the phone to arrange a visit to a resident or to speak regarding medication. Additionally, contacting District nurses for resident intervention is normally done by faxing requests to them. These are generally the appropriate forms of communication for these healthcare professionals. These requests or instructions are then recorded in a care-plan for an individual. In some cases written down and locked away, in other cases they would be password protected on a secure computer system. Dealing on a daily basis instructing colleagues with their daily duties are also part of my role, as is reporting concerns/giving updates to senior manager. Colleagues would be given written information and concerns from a previous shift, arming them with the information they needed to be effective care givers for the day. In this case, paperwork would immediately be locked away, as would resident care-plans. Information regarding residents may be securely emailed to a regional manager, such as weekly or monthly reports. Primarily, it is the residents themselves that I communicate with the most.1.2 – Explain how to support effective communication within own job role: Within my role, I feel that it is essential to maintain good relationships with staff, peers and healthcare professionals and this is assisted by good communication. As previously explained, working with a range of multidisciplinary organisations (social services, GPs, hospitals etc.) and residents families means that on a daily basis, information is relayed and shared in order to promote the best service for the individual. This is also true in dealing with managers, who need to know specific information in order to effectively run the core care principals of the organisation. Effective communication becomes commonplace and a core principal needed for continuity of care. 1.3 Analyse the barriers and challenges to communication within own job role As I work within Dementia units, verbal communication is not always the effective way. Some individuals have had a stroke and are unable to speak. Some have high needs Dementia and do not recognise simple verbal instructions. In this case, perhaps the person can write their needs or respond to written instructions or indeed using pictorial imaging as a form of communication. Others cannot speak or appear to communicate by reading their facial expressions (generally with carers that know the resident well, or by family intervention). 1.4 – Implement a strategy to overcome communication barriers When dealing with people in the care environment, there may be barriers when communicating. This could be differences of opinions, language barriers or the understanding of the person you are trying to communicate with. A strategy to overcome barriers could include the use of simple, jargon-free language. Additionally, reducing noise levels when communicating with people would also be of benefit. To show the individual that you are actually listening and processing what they are trying to say and not over-complicating the person with too much information. Also, the emotional state of people is a big factor when communicating. Little is gained when people are engaged in a highly emotional state. Being flexible with targets set, if at all possible and offering constructive feedback to a carer who perhaps might be having an annual…
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