The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery
settings resulting in better management of patient care, including appropriate delegation.
You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in
a practice setting.
COURSE OUTCOMES
Completion of this assignment enables the student to meet the following course outcomes.
CO 1: Apply leadership concepts, skills, and decision making in the provision of highquality
nursing care, healthcare team
management, and the oversight and accountability for care delivery in a variety of settings. (PO 2)
CO 3: Participate in the development and implementation of imaginative and creative strategies to enable systems to
change. (PO 7)
CO 6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with
organizational mission. (PO 7)
CO 7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and systemwide
practice improvements that will improve the quality of healthcare delivery. (POs 2 and 3)
POINTS
This assignment is worth 200 points.
DIRECTIONS
1. Read Finkelman (2012), pp. 361–376.
Finkelman, Anita. (02/2011). Leadership and Management for Nurses, 2nd Edition. [VitalSource Bookshelf Online].
Retrieved from https://bookshelf.vitalsource.com/#/books/9781323001004/
2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care.
Decide if delegation was an issue in the conflict. This should be from your practice setting or prelicensure experiences.
3. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the
outcome that led you to decide the conflict was unresolved.
4. Identify the type of conflict. Explain your rationale for selecting this
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