What is an organizational culture of incivility? What are 2 characteristics that you can name, and give examples for?
HEALTH RESOURCES MANAGEMENT AND LABOR RELATIONS IN HEALTH SERVICES
HSA 301: AO1B CRITICAL STUDY QUESTIONS – TO FOCUS YOUR UNDERSTANDING OF THE REQUIRED READINGS FOR THE WEEK OF JULY 11
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ONLINE COURSE
REQUIRED READING 1: IMPACT OF NEGATIVE ORGANIZATIONAL CULTURE
What is an organizational culture of incivility? What are 2 characteristics that you can name, and give examples for?
What are at least 2 ways that a boss can behave with respect to employees that can seriously demoralize them over time?
What are 2 negative impacts of prolonged exposure to an organizational culture of incivility on the quantity or quality of the products or output of an organization?
What are 2 major reasons for the growth and spread of a culture of incivility in many U.S. organizations?
Why is it important for people in an organization to learn to be fully attentive, and to improve their listening skills, as a way of creating a positive organizational culture?
What is 1 benefit of developing a CIVIL organizational culture in terms of organizational productivity or effectiveness?
REQUIRED READING 2: NATURE AND CHALLENGES OF HEALTH CARE MANAGEMENT:
Be familiar with the main types of health care jobs, and where they fit in the Healthcare Position Hierarchy. (pages 5-7).
With respect to HR challenges in Healthcare:
What are some of the key challenges for recruiting and retaining health care workers? See pages 11-12.
Be familiar with the five (5) major change elements that Human Resources professionals are going to have to manage in the near future (pages 12 – 13).
Focus on 2 of these 5 changes: Compliance with Quality Standards, and Managing Diversity – why are these challenges? What kinds of actions will HR professionals have to take to address these challenges?
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