You have been appointed to chair a hospital-wide committee to develop and implement a plan to improve patient satisfaction in your facility. Your Chief Nursing Officer has provided you a summary report indicating a steady decline in patient satisfaction over the previous six months.
Select one of the following topics for your project.
1. You have been appointed to chair a hospital-wide committee to develop and implement a plan to improve patient satisfaction in your facility. Your Chief Nursing Officer has provided you a summary report indicating a steady decline in patient satisfaction over the previous six months. You will need to identify the various resources available for tracking patient satisfaction, establish a clear bench mark and design a specific plan of action for reversing this trend. It is essential to note in your development that research has shown nurse communication and hourly rounding to be key drivers in patient satisfaction metric improvements. These points should be a focus of your change initiative.
2. The prevention of Hospital Acquired Infections (HAIs) is a key focus for healthcare organizations of late. Infections acquired during admission not only affect patient care outcomes, but are of high impact to the financial operations of the organization as reimbursement is directly affected. Identify a particular HAI as the focus of your change management and develop a plan to reduce and/or eliminate HAIs in a particular patient population in the facility.
3. Meaningful Use is a hot topic relative to initiatives from the Centers for Medicare and Medicaid Services (CMS). As we move to a virtual, interactive medical record that transcends physical walls of organizations and primary care providers, it is essential that nurses embrace the Electronic Medical Record (EMR) and its documentation capabilities. Devise a plan for improvement of at least two Meaningful Use metrics for your facility; ensure you include education and monitoring as key relative to the established benchmarks from CMS.
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