Would you add or take away any dimensions to the balanced scorecard? What happens if the board ignores a dimension? Can management prepare plans that improve all dimensions of the scorecard, or are some dimensions permanently in conflict? What should the board do if a dimension is below benchmark and not improving? How would you relate the balanced score card to how Paul Levy addressed the issues with BID?
In some cases, organizations have used the Balanced Scorecard as a tool in developing their implementation plan; sort of a checklist to make sure they have covered the key areas of their business or service. An example of that, the Kenyan Red Cross. Here is an organization with limited resources that is using this tool to chart its way forward. comment on this and the Balanced Scorecard’s usefulness in other organizations.
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