What actions have already been taken and what other actions would you suggest to make a greater impact?
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
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September 6, 2018
Assess the responsibilities of MMC leaders and managers to act as change agents in mitigating the patient satisfaction issues.
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Are the right individuals involved in the admission and discharge process or do roles and team dynamics contribute to the issue?
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Analyze social and cultural aspects of MMC that could be exacerbating or helping resolve admission and discharge issues.
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Could reorganization help drive better patient outcomes? Does the current structure empower nurses to provide the best patient care possible?
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Analyze MMC’s characteristics and organizational structure to determine how they could be affecting patient satisfaction in both positive and negative ways.
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Review the introduction videos and organizational charts. Read the case study detailing key issues that have been identified at MMC.
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Nursing staff displaying a culture that the procedure, not the patient, is the priority The surgical department RN administrator acknowledges that changes need to occur and the new process must be guided by what is in the best interest of the patient
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Long wait times for patient transportation from surgical area to recovery room · Ancillary staff providing patient discharge instructions when nurses are busy
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…
September 6, 2018
Other hospital departments (e.g., admitting, finance, lab) conducting separate encounters with surgical patients without regard to the surgery schedule
CASE STUDY Moreno Medical Center (MMC) is a 600-bed, full-service acute care facility located in the Northwest Kelsey…