Create a process map (Area for improvement: Problem – Delay in the Admission Process in ED, Overcrowding).
1. Introduction and Purpose
2. What is a process map
3. Once map is created, identify what map it is
4. Illustrate and discuss what the overall process problem is being solved
1. Within a process map, distinct shapes are used for different purposes 1). Rectangle denotes a process
2). Diamond used where a decision needs to be made
3). Arrows indicate movement from 1 step to another
4). Oval used to illustrate the beginning and end of the process
2. Rectangular shape is considered a process box. This is the action that needs to be done at that step in the process. For example – collect data, analyze data or use a form
3. Diamond demonstrates decision points. Multiple decisions (yes/no) to illustrate distinct pathwaysbased on which option occurs
4. Directional arrows helps the user follow the FLOW OF THE PROCESS. It is helpful to keep the arrows going in the same directions as much as possible to simplify the map.
5. A process box is the place where there are multiple steps that need to further defined
2 kinds of process map 1). Basic – simple, illustrate the decisions, starting and end points and processes. It has a maximum number of steps with a limited number of options 2). Cross-functional or swim lane format, have more than fifteen steps and/or a need for separate rows (swim lanes) for different disciplines or parallel activities.
DO NOT SUBMIT AN ORGANIZATIONAL CHART which is a process map but only identifies reporting structures and hierarchy. They demonstrate who reports to whom AND DO NOT HAVE DEFINE STEPS.
1. Antonacci, G., Lennox, L., Barlow, J., Evans L., and Reed, J (2021). Process mapping in healthcare: A systematic review. BMC Health Services Research, 21(342),1-15.https://doi.org/10.1186/s12913-021-062
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