DESCRIBE THE IMPORTANCE OF ANTICIPATING CUSTOMERS’ NEEDS AND PREFERENCES
) DESCRIBE THE IMPORTANCE OF ANTICIPATING CUSTOMERS’ NEEDS AND PREFERENCES
2)SET CUSTOMER SERVICE STANDARDS
3) ENSURE STAFF MAINTAIN CUSTOMER SERVICE STANDARD
4)ALLOCATING RESOURCES APPROPRIATELY
5)DESCRIBE POSSIBLE ACTIONS TO PREVENT PROBLEMS
6)IDENTIFY CAUSES OF COMPLAINTS
7)DESCRIBE THE COMPLAINTS PROCEDURE
8)MAINTAIN RECORDS OF COMPLAINTS
9)USE CUSTOMER FEEDBACK TO MAKE IMPROVEMENTS
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