To differentiate and synthesize the current thinking on defining and measuring the state of healthcare quality
To evaluate quality measurement, improvement and outcomes from a systems perspective
To examine the role of community needs, determinants, and community relationships/partnerships in improving population health
To apply the traditional tools of continuous quality improvement and lean six sigma in real-world healthcare organization
To evaluate the role of external organizations in measuring and monitoring quality for accountability and transparency
To develop metrics for and assess the effectiveness of quality initiatives in a real-world healthcare organization through written and presented case work
To explore the leader’s role in creating a supportive culture for quality, patient safety and high reliability
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